: HR Helpdesk Team Lead | Bangalore & Mumbai | 6–12 Years Experience
MumbaiFull-time6–12 yrsPosted yesterday
Senior HR role at Gratitude in Mumbai. Needs 6+ years and a degree.
About the role
JOB REQUIREMENTS• 6–10 years of overall experience in International Voice Process – Mandatory• Minimum 2 years of Team handling and stakeholder management experience - Mandatory• Experience in US voice process – Mandatory• Prior experience in HR Helpdesk / HR Operations support• Hands-on experience in managing Tier 1 HR queries (Policies, Employee Data, Payroll, Benefits, T&A, L&D)• Experience working with HR case/workflow management tools such as ServiceNow, Remedy• Working knowledge of HR…
What you need
- HR operations
- Learning and development
- HRMS
- Talent management
- Performance management
- Voice process
Good to have
- MIS reporting
- ServiceNow
- SOP writing
- Ticketing tools
- Data privacy
- Workday