HR Operations Associate – Employee Helpdesk
MumbaiFull-time1–6 yrsPosted 1 week ago
Mid-level HR role at Gratitude in Mumbai. Needs 1+ years and a degree.
About the role
The position requires handling inbound international voice queries, providing policy-related guidance, maintaining accurate case records, and ensuring timely resolution in accordance with client procedures.Key ResponsibilitiesRespond to employee and manager inquiries concerning HR policies, payroll, benefits, employee records, and time and attendance.Support basic HR operations queries and provide information using approved knowledge resources.Create, update, categorize, and close tickets in the…
What you need
- HR operations
Good to have
- Voice process
- Payroll
- Data privacy
- SOP writing
- ServiceNow