International Process – Technical Support & Sales Associate
HyderabadFull-time1.5–5 yrs7 L a yearPosted 4 days ago
Mid-level IT support role at Gratitude in Hyderabad. Needs 1.5+ years and a degree. Pays ₹7 LPA.
About the role
The role involves supporting global customers for SaaS and technology products through voice and chat channels, resolving technical and account-related queries, and identifying opportunities for cross-selling, upselling and customer retention.Key ResponsibilitiesHandle international customer interactions through voice and chat, ensuring excellent customer experience and first-call resolution.Troubleshoot subscription, billing, login, password, installation, activation and device-related…
What you need
- Sales
- Troubleshooting
- Voice process
Good to have
- Windows
- Cross-selling
- CRM
- iOS