International Technical Support & Customer Experience Associate
HyderabadFull-timeJunior level7 L a yearPosted 4 days ago
Junior IT support role at Gratitude in Hyderabad. Needs a degree. Pays ₹7 LPA.
About the role
The role involves troubleshooting technical issues, assisting customers with account and subscription-related concerns, and delivering excellent customer experiences.Candidates should possess strong communication skills, analytical thinking, and the ability to resolve complex customer issues.Key ResponsibilitiesHandle international customer interactions through voice and chat channels.Troubleshoot software-related issues involving installation, activation, login, password recovery, and account…
What you need
- Voice process
- Chat support
Good to have
- Troubleshooting
- Windows
- iOS
- Android
- CRM