International Technical Support Associate
HyderabadFull-time1–4 yrs7 L a yearPosted 2 weeks ago
Junior IT support role at Gratitude in Hyderabad. Needs 1+ years. Pays ₹7 LPA.
About the role
International Technical Support Associate at Gratitude. Handle international customer queries through voice and chat channels.
What you'll do
- Handle international customer queries through voice and chat channels
- Resolve customer concerns during the first interaction wherever possible, ensuring high First Call Resolution (FCR)
- Provide technical support for SaaS software products and deliver excellent customer experiences
- Troubleshoot issues related to subscriptions, billing, cancellations, refunds, invoices, account access, and password recovery
- Assist customers with software downloads, installation, activation, license usage, and device limitations
What you need
- Windows
- Troubleshooting
- Voice process
- Cross-selling
- iOS
- Android
Good to have
- CRM