Quality Analyst Jobs Kolkata | Up to 9 LPA | Utilities
KolkataFull-time3–6 yrsUp to ₹9 L a yearPosted yesterday
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years. Pays up to ₹9 LPA.
About the role
About the roleWe are hiring a Quality Analyst – Voice (Advanced) in Kolkata to monitor and improve the quality of customer interactions on an international electricity and gas utilities process (advanced inbound and blended voice). You will handle call monitoring, quality evaluation, calibration, root-cause analysis, compliance checks, reporting and coaching support.
What you'll do
- Handle call monitoring, quality evaluation, calibration, root-cause analysis, compliance checks, reporting and coaching support
What you need
- CRM
- Customer service
- Voice process
- Escalation handling
- Root cause analysis
- Six Sigma
Good to have
- SOP writing