Senior Service Desk Associate (Technical Service Representative)
GurugramFull-time2–5 yrsPosted 1 week ago
Mid-level IT support role at Gratitude in Gurugram. Needs 2+ years.
About the role
Senior Service Desk Associate – Technical Service RepresentativeLocation: GurgaonExperience: 1–5 YearsBand: BPO 1 / BPO 2Salary: Up to ₹7 LPAJob Code: 430805Job OverviewKick-start your next career move in IT Support with hands-on exposure to Google Workspace and technical troubleshooting!We are looking for a customer-focused Technical Service Representative who can diagnose technical issues, provide effective support across phone, email, and chat, and deliver timely resolutions in an SLA-driven…
What you need
- Troubleshooting
Good to have
- Ticketing tools
- ITIL
- SOP writing