Team Lead Web Chat & Email Jobs Kolkata | Up to 12 LPA
KolkataFull-time3–10 yrsUp to ₹12 L a yearPosted yesterday
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years. Pays up to ₹12 LPA.
About the role
About the roleWe are hiring an experienced Team Lead – Digital (Web Chat & Email) in Kolkata to manage an international digital customer-service team supporting customers through web chat, email and other digital channels. You will own team performance, customer experience, service levels, quality, productivity and escalations, and coach your associates to deliver.
What you'll do
- Own team performance, customer experience, service levels, quality, productivity and escalations, and coach your associates to deliver
What you need
- CRM
- Customer service
- Escalation handling
- Data privacy
- VBA
- Problem solving