Manager - Customer Marketing
BengaluruFull-time6–11 yrsPosted open since oct 2025
Senior customer support role at greytHR (Greytip Software) in Bengaluru. Needs 6+ years and a BBA.
About the role
We are seeking an experienced and strategic Customer Marketing Manager to cultivate a strong community of loyal customers and amplify their success as powerful social proof . This role is essential for building trust and credibility by developing authentic customer narratives, managing all customer communications, and crucially, leveraging this high-value content to attract and convert new prospects into leads.
What you'll do
- Customer Advocacy & Community
- Develop and manage a robust Customer Advocacy Program (e.g., reference program, testimonials, online reviews)
- Identify, recruit and nurture customer advocates to participate in PR opportunities, events, webinars and sales reference calls
- Manage and grow the Customer Advisory Board (CAB) or user community/forum to gather feedback, build relationships, and promote peer-to-peer engagement
- Track and report on key advocacy metrics, including participation rates and reference utilization
What you need
- CRM
- Customer success
- Sales
- Email marketing
- Salesforce
- Communication
Good to have
- Content marketing