Principal Network Automation Engineer

About the role

We're looking for a Network Automation AI Engineer to design, build, and operate AI agents that automate network operations, ITSM, and lifecycle management across a large enterprise network estate. You'll combine traditional network automation (Cisco, Itential, ServiceNow) with modern agentic AI (LLM orchestration, MCP tool integration, RAG) to build production-grade, safety-gated automation.

What you'll do

• Design and build AI agents (using frameworks like Google ADK, LangChain
• Write and iterate on system prompts/instructions that ground LLM behavior in real tool schemas, enforce anti-hallucination discipline, and avoid unsafe automation
• Integrate agents with ITSM platforms (ServiceNow) for incident, change, and CMDB data, and with network orchestration platforms (Itential) for workflow execution
• Build human-in-the-loop approval workflows for any agent capability that can modify production network state (e.g., plan → approve/reject → apply patterns)
• Develop and maintain backend services (Python, FastAPI) exposing agents via REST/A2A/JSON-RPC protocols

What you need

• Python
• LLMs
• CI/CD
• ServiceNow
• FastAPI
• Prompt engineering

Good to have

• GCP
• BigQuery
• Ansible
• iOS
• Routing and switching
• Docker