People Quality & Effectiveness Expert
BengaluruFull-time8–10 yrsPosted 1 week ago
Senior HR role at Haleon in Bengaluru. Needs 8–10 years.
About the role
People Solutions Excellence exists to drive executional excellence in HR operations, services and transactions. We bridge the gap between business requirements and operational delivery; helping People Solutions deliver better experiences, stronger outcomes, and lasting adoption of change.
What you'll do
- Support the delivery and execution of HR Controls across global services
- Support audit readiness, control execution, compliance monitoring and evidence management across People Solutions services
- Monitor service performance through KPIs, SLAs, NPS, dashboards, scorecards, quality reviews and trend analysis
- Identify service gaps, quality issues, process exceptions and operational risks, using evidence-based insight to recommend practical improvements
- Lead or support root cause analysis, ensuring findings are clearly documented, actions are agreed and lessons learned are shared
What you need
- HR operations
- Root cause analysis
- Power BI
- Data modelling
- Power Apps
- Workday
Good to have
- Six Sigma
- ServiceNow