Advance Associate, Customer Service
NoidaFull-timeJunior levelPosted 3 days ago
Junior customer support role at Hccz in Noida. Needs a diploma.
About the role
As an Advanced Associate, you will focus on both live troubleshooting and post-issue research within the Pearson VUE case management system. If you are looking to work with a company that cares about its employees, including the importance of work-life balance, takes ownership of customer satisfaction, and cultivates an environment that integrates our Pearson values into everything we do – this is the place for you.
What you'll do
- Technical Support and Troubleshooting
- Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical…
- Actively demonstrate the application of concepts and guidelines
- Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures
- Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning
What you need
- Customer service
- Communication
- Vue.js