Software Engineer II - Amazon Connect & AWS Contact Center Solutions
ChennaiFull-time4–7 yrsPosted over a month ago
Mid-level software engineering role at Hccz in Chennai. Needs 4+ years and a B.Tech, B.E. or B.Sc.
About the role
Success in this role is demonstrated through the delivery of comprehensive analytical outputs that withstand technical scrutiny, high-quality requirements that minimize scope creep, and measurable business impact from implemented solutions.
What you'll do
- Work closely with business stakeholders, including sales, marketing, and customer service teams, to gather requirements and understand their needs
- Translate business requirements into functional CCaaS specifications, ensuring solutions align with organizational objectives
- Document user stories, workflows, and process maps to inform Salesforce configurations and enhancements
- Configure and customize CCaaS applications to meet business needs, including creating call flows, workflows, routing rules, reporting and automations
- Work with Salesforce developers when necessary to implement advanced solutions, ensuring proper integration with other systems
What you need
- AWS
- Salesforce
- Business analysis
- CRM
- IAM
- ETL
Good to have
- Agile
- DynamoDB