Administrator - ServiceNow,JavaScript

About the role

The Tools & Automation Administrator plays a crucial role in ensuring efficient operations by independently resolving technical issues and providing exceptional support. This position focuses on enhancing customer satisfaction through effective ticket management and root cause analysis, while also contributing to knowledge sharing and team development.

What you'll do

• Independently Resolve Tickets Using Snow Admin Tools And Javascript, Ensuring Adherence To Quality Standards And Company Policies Within Agreed Slas
• Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Rest/Soap Api To Identify And Mitigate Recurring Problems
• Enhance Team Capabilities By Managing And Updating The Knowledge Base, And Conducting Training Sessions For New Analysts On Automation Tools And Processes
• Collaborate With Cross-Functional Teams To Implement Improvements In Ticket Resolution Processes, Aiming For First Call Resolution And Minimizing Case Reopen Rates
• Utilize Angular Js For Developing Support Tools That Streamline Operational Workflows, Enhancing Overall Team Efficiency And Customer Experience

What you need

• JavaScript
• ServiceNow
• Root cause analysis
• Angular

Good to have

• ITIL