Administrator (Support & Operations)
ChennaiFull-timeFresherPosted 1 week ago
Entry-level IT support role at HCLTech in Chennai. Open to freshers.
About the role
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
What you'll do
- Adhere to quality standards, regulatory requirements and company policies
- Provide support for on call escalations and doing root cause analysis of given issue
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- Independently resolve tickets within agreed SLA of ticket volume and time
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
What you need
- Root cause analysis