Process Associate
DelhiFull-time1–2 yrsPosted 1 week ago
Junior operations role at HCLTech in Delhi. Needs 1–2 years.
About the role
Responsible for responding to customer inquiries and complaints regarding accounts records, billings, contract managements renewals and cancelations. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English to support customer care. Provides real time expertise and customer service support to client’s customers.
What you'll do
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, research/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Makes recommendations to customer based on the inquiry and what the company guidelines allow
What you need
- Customer service
- Documentation