Sr Administrator (Support & Operations)
NagpurFull-timeMid levelPosted 1 week ago
Mid-level operations role at HCLTech in Nagpur.
About the role
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved. Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
What you'll do
- Should be able to conduct full lifecycle analysis to include requirements, activities, and design
- Testing tickets and process compliant to policies and procedures Participate in process reviews to inform the resolution of defects
What you need
- Reporting
- Excel
- Power Apps
- Azure
- Power Automate
- SQL