Senior Administrator - Client Life Cycle Management (CLM), Microsoft Intune

About the role

This role is responsible for delivering advanced support and technical expertise in managing client devices and endpoints using Microsoft Intune, MS Enterprise Mobility Suite, and related tools. The individual ensures robust lifecycle management, incident resolution, and security compliance for enterprise clients, directly contributing to operational continuity and customer satisfaction.

What you'll do

• Provide advanced troubleshooting and resolution for escalated incidents in Microsoft Intune and MS Enterprise Mobility Suite
• Perform root cause analysis on complex technical and security issues affecting client lifecycle management
• Implement and optimize device configuration, security policies, and compliance settings using Intune, EMS
• Collaborate with internal support teams to resolve complex tickets within defined SLAs, ensuring seamless device operations and a strong security posture
• Update and maintain technical documentation and knowledge base articles related to CLM and Intune processes, supporting continuous improvement and knowledge sharing

What you need

• Intune
• Troubleshooting
• Root cause analysis
• GCP
• IAM

Good to have

• ITIL