Senior Administrator - English, Arabic, Microsoft Windows

About the role

This role delivers advanced technical support for Windows environments, utilizing both English and Arabic language proficiency to resolve complex incidents and address customer needs. The individual ensures high service quality by conducting in-depth troubleshooting, root cause analysis, and contributing to continuous improvement of support processes.

What you'll do

• Provide advanced technical support and troubleshooting for Windows systems
• Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows…
• Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use
• Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations
• Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organization’s security posture

What you need

• Windows
• Troubleshooting
• Root cause analysis

Good to have

• ITIL