Senior Administrator - MDM Intune,Intune

About the role

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

What you'll do

• Provide Advanced Technical Support For Intune And Sccm/Sms, Performing Root Cause Analysis And Implementing Effective Solutions For Complex Incidents To Ensure Minimal…
• Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Upholding A Strong Security Posture
• Conduct Knowledge Base Updates And Management Initiatives, Contributing To Continuous Improvement And Operational Efficiency While Mentoring And Training New Analysts
• Enhance Customer Experience And Csat By Achieving First Call Resolution Rates, Minimizing Rejected Resolutions And Reopen Cases
• Proficiency In Directory Services And Microsoft Enterprise Mobility Suite

What you need

• Intune
• Troubleshooting
• ITIL
• Root cause analysis