SeniorAdministrator - Juniper Network Technologies, Infoblox IPAM

About the role

The Sr. Support Administrator plays a critical role in providing advanced technical support and operational excellence within the Support & Operations team. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions, ultimately driving positive customer feedback and enhancing service delivery.

What you'll do

• Provide Advanced Technical Support By Utilizing Expertise In Juniper And Ddi-Infoblox / Efficient Ip To Troubleshoot And Resolve Complex Incidents Escalated By Analysts
• Conduct Root Cause Analysis For Recurring Technical And Security Issues, Implementing Sustainable Solutions To Enhance System Performance And Security Posture
• Contribute To Knowledge Base Management By Developing And Updating Documentation, Facilitating Training Sessions For New Team Members
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating Effectively With Cross-Functional Support Teams To Ensure Seamless Operations And Adherence To Security…
• Enhance Customer Satisfaction And Experience By Focusing On First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings

What you need

• Root cause analysis
• Customer handling
• Communication