Tower Lead - Cisco Contact Center
Uttar PradeshFull-timeSenior levelPosted 1 week ago
Senior customer support role at HCLTech in Uttar Pradesh.
About the role
The Tower Lead for Support & Operations plays a pivotal role in ensuring the effective management of escalations, adherence to service level agreements, and the successful implementation of organizational initiatives. This role is essential for driving operational excellence, maintaining customer satisfaction, and overseeing revenue generation within the designated tower.
What you'll do
- Drive Revenue Generation And Enhance Tower-Level Efficiency By Leveraging Call Center - Cisco Technologies To Optimize Service Delivery And Operational Performance
- Manage Escalations And Crisis Situations By Applying Problem-Solving
What you need
- Escalation handling
- Problem solving
Good to have
- CCNA
- ITIL