Track Lead - Citrix Virtual Desktops Essentials
RemoteFull-timeSenior levelPosted 1 week ago
Senior customer support role at HCLTech. Remote.
About the role
The Track Lead for Support & Operations plays a critical role in managing operations with a strong focus on continuous improvement and effective problem-solving. This position is essential for ensuring that client SLAs are met and that teams are empowered through strong leadership and people management.
What you'll do
- Optimize Business Processes By Utilizing Citrix Virtual Desktops Essentials To Enhance Operational Systems
- Analyze And Understand Client Requirements, Ensuring The Support Team Consistently Meets Or Exceeds Client Expectations And Service Level Agreements
- Lead And Mentor The Project Team In The Effective Use Of Citrix Virtual Desktops Essentials
- Innovate And Implement New Ideas For Process Development Using Citrix Technologies, Driving Overall Organizational Progress And Efficiency
- Develop Tailored Solutions Utilizing Citrix Virtual Desktops Essentials To Address Customer Needs
What you need
- Client relationship
- Problem solving