Track Manager - Microsoft Message Queuing
NoidaFull-time8–12 yrsPosted 1 week ago
Leadership operations role at HCLTech in Noida. Needs 8–12 years.
About the role
The M365 Engineer (L3) is a senior escalation and SME role with primary ownership of Exchange Online (and Hybrid) operations, complex troubleshooting, service reliability, security posture, and continuous improvement. The role partners with architects, security, network and identity teams to deliver stable, compliant and automated M365 services.
What you'll do
- Act as Exchange Online/Hybrid SME for L3 escalations: complex mail flow, transport rules, connectors, TLS, DKIM/DMARC/SPF alignment, and cross-tenant scenarios
- Own critical incident management for M365 messaging: triage, mitigation, stakeholder updates, and post-incident RCA with corrective/preventive actions
- Design and implement advanced configuration and governance: retention/archiving, eDiscovery support, mailbox lifecycle, shared mailboxes
- Drive service reliability and performance: proactive monitoring, capacity/limits management, and health-based operational readiness
- Lead change and release management for Exchange/M365: risk assessments, test plans, implementation, validation, and backout strategies
What you need
- Reporting
- Coordination
- Office 365
- PowerShell
- JIRA
- Documentation
Good to have
- ITIL
- Network security
- Litigation
- Azure
- Intune
- ServiceNow