Quality Analyst - Cross Sell
NoidaFull-timeJunior levelPosted 1 week ago
Customer support role at Hdb Financial Services in Noida.
About the role
Quality Analyst - Cross Sell at Hdb Financial Services. The primary task of the Quality Analyst is call monitoring and providing actionable insight.
What you'll do
- The primary task of the Quality Analyst is call monitoring and providing actionable insight
- Gather information to help improve agent performance in the call center
- QA have an evaluation form that will be used to capture the information
- Implement scripts, record actual results and identify defects
- Suggest creative and active solutions for problem
What you need
- Cross-selling
- Test cases
- Communication