Supervisor - Customer Service
ChennaiFull-time5–9 yrsPosted 1 week ago
Senior customer support role at Hdb Financial Services in Chennai. Needs 5+ years and a degree.
About the role
Supervisor - Customer Service at Hdb Financial Services. Lead a team of 8 members with experience on Retail Asset (loan products).
What you'll do
- Lead a team of 8 members with experience on Retail Asset (loan products)
- Timely escalations and discussions with internal stake holders on RCA reverts/ Complaint Closures
- Ensure that the team meets the set SLA, Quality Audit parameters
- Driving the team for TAT management and productivity
- Maintain clear track on team's attendance and punctuality norms
What you need
- Customer service
- Escalation handling
- Root cause analysis
- PowerPoint
- Communication