CC-SD Mgr-Digital Credit Cards
ChennaiFull-time6–10 yrsPosted 1 week ago
Senior finance role at Hdfc Bank in Chennai. Needs 6–10 years and a degree.
About the role
Transform and enhance service standards by testing Turbo Digital Product end-to-end before rollout for Credit Cards.
What you'll do
- Review journey to reduce customer complaints
- Implement customer communications at key stages
- Ensure FTR percentage exceeds 98%
- Review SLA and TAT of Digital Journey
- Measure TAT and achieve benchmark standards
What you need
- Audit
- Root cause analysis
- Reporting
- HTML