DB-Team MemberA Service Recovery and Win Back
MumbaiFull-time12–18 yrsPosted 1 week ago
Leadership finance role at Hdfc Bank in Mumbai. Needs 12–18 years and an MBA.
About the role
Increase customer satisfaction from complaining customers and ensure positive word of mouth from all retail customers.
What you'll do
- Independent Review of All RBB complaints which is being wholly/partially rejected or partially resolved before escalation
- Drive effective Win Back & Service recovery Interventions
- Collaborate with all CFT Stakeholders for priority resolution & Frontline empowerments
- Capture Insights from Complaints and funnel into Process improvement initiatives
- Timely review of all complaints received within the TAT; Complaint TATs are met
What you need
- HTML