VC-Officer Service Resolution (OSR)
MumbaiFull-time1–10 yrsPosted 1 week ago
Junior finance role at Hdfc Bank in Mumbai. Needs 1+ years and a degree.
About the role
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What you'll do
- Logging & Resolution of Complaints
- Download and verify complaints logged by inbound staff
- Log complaints in CRM as per process
- Outcall customers for incomplete details
- Follow up with resolving units for timely resolution
What you need
- MIS reporting
- Reporting
- Compliance
- Audit
- CRM
- HTML