VC-Team Manager-Phonebanking
MohaliFull-time5–10 yrsPosted 1 week ago
Senior finance role at Hdfc Bank in Mohali. Needs 5+ years and a degree.
About the role
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What you'll do
- Monitor service productivity, efficiency targets
- Guide RMs on pressure areas, monitor quality
- Implement operational activities, authorize transactions
- Drive team productivity, manage appraisals, attrition
- Handle escalations per process
What you need
- CRM
- Telecom
- MIS reporting
- Performance management
- Voice process
- HTML