Senior Tech Services Engineer
BengaluruFull-time5–8 yrsPosted 2 months ago
Senior software engineering role at HealthEdge in Bengaluru. Needs 5–8 years and a B.Tech, B.E. or B.Sc.
About the role
Description JD - Senior Technical Services Engineer Position Overview: We are seeking a Senior Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise while delivering exceptional customer service.
What you'll do
- Analyze complex technical problems, identify root causes, and effectively communicate findings to both customers and product development teams
- Manage multiple support cases with competing priorities, ensuring accurate documentation and customer information is maintained in Salesforce.• Perform in-depth root…
- Demonstrate a proactive, solution-oriented mindset, consistently seeking opportunities to enhance service quality, operational efficiency, and team performance
- Assist customers in diagnosing issues quickly, providing effective workarounds, and guiding them on best practices and cleanup procedures
- Participate in customer calls, peer reviews, and cross-functional discussions to identify optimal solutions and contribute to continuous improvement
What you need
- Java
- SQL
- JavaScript
- PostgreSQL
- Spring Boot
- Salesforce
Good to have
- Microservices
- Root cause analysis
- Linux
- SOP writing
- Splunk
- Elasticsearch