Senior Associate-QA Market Complaints
BengaluruFull-timeMid levelPosted 5 months ago
Mid-level customer support role at Himalaya Wellness in Bengaluru.
About the role
Responsible for handling market complaints related to product quality, ensuring timely investigation, documentation, compliance, and implementation of corrective and preventive actions (CAPA) in line with regulatory and company standards.
What you'll do
- Complaint Logging & Documentation
- Receive and acknowledge complaints from customer care team or internal teams
- Record complaints in the Market Complaint with unique identification numbers
- Maintain accurate and complete documentation of all complaints
- Involve in Failure of products contract manufacturing locations and prepare reports accordingly
What you need
- Customer service
- Regulatory affairs
- GMP
- SOP writing
- Communication