Internal Title : Field Technical Support Associate 1 : External Title : Desktop Support Engineer L1
HyderabadFull-time0–2 yrsPosted over a month ago
Entry-level IT support role at HP in Hyderabad. Open to freshers; up to 2 years, with a diploma or Class 12.
About the role
The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality.
What you'll do
- Engages in interactions with customers in adherence to established procedures
- Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices
- Delivers standardized services that meet established quality benchmarks
- Leverages data from reliable sources to ensure precise alignment with customer product requirements
- Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking
What you need
- Networking
- Preventive maintenance
- Chemistry