Sr. Executive - CRM
NoidaFull-timeMid levelPosted open since dec 2025
Mid-level customer support role at HR in Noida.
About the role
Coordinate with other functions on critical customer queries. Ensure a consistent level of service quality. Make waivers up to a defined allowable limit (e.g. waiver of a small outstanding amount at time of handover) to ensure a seamless customer experience. Coordinate with the sales team to ensure that all relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care
What you'll do
- Coordinate with other functions on critical customer queries
- Ensure a consistent level of service quality
- Make waivers up to a defined allowable limit (e.g. waiver of a small outstanding amount at time of handover) to ensure a seamless customer experience
- Coordinate with the sales team to ensure that all relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care
- Ensure the welcome call to the customer is made for onboarding of customer post sales
What you need
- CRM
- Customer service
- Sales
- Data entry
- MIS reporting