Application Support - Channels| Thane
ThaneFull-time7–12 yrsPosted over a month ago
Senior IT support role at Iaamcp in Thane. Needs 7–12 years and a B.Sc, B.Tech or B.E..
About the role
To manage channel application support through monitoring of system performance, assessment of business impacts and coordination of issue resolution. Provide end-to-end application support for Mobile Banking, Internet Banking, and other digital channel applications. Utilize Oracle PL/SQL, MS-SQL, Windows, and Linux platforms for application support, incident analysis, and troubleshooting activities.
What you'll do
- Manage channel application support through monitoring of system performance, assessment of business impacts and coordination of issue resolution
- Provide end-to-end application support for Mobile Banking, Internet Banking, and other digital channel applications
- Generate and publish weekly, monthly, and ad-hoc reports, dashboards, and management updates related to application performance and support activities
- Analyze incident trends and identify opportunities for automation, process improvement, and operational efficiency enhancements
- Review and maintain Standard Operating Procedures (SOPs), user manuals, support documentation, and operational knowledge repositories
What you need
- Windows
- Linux
- Troubleshooting
- SOP writing
- Root cause analysis
- SQL
Good to have
- SQL Server