Solution Consultant
ThiruvananthapuramFull-timeJunior levelPosted 2 months ago
Consulting role at IBS Career Portal in Thiruvananthapuram.
About the role
The Product Implementation Specialist will be part of a growing implementation team supporting the end-to-end rollout of iTravel's product for customers across sales, operations, revenue management, and accounting functions.
What you'll do
- Customer Engagement & Requirements
- Engage with customers to understand business processes, operational pain points, and strategic objectives across areas such as sales, operations, revenue management
- Conduct product demonstrations, workshops, and gap-fit analyses; map customer requirements to product functionality and distinguish configuration needs from…
- Prepare functional specifications, business process documents, training material, and other customer-facing collateral, following standard requirement-artifact practices
- Act as the functional/domain lead during implementations, covering requirement validation, solution design reviews, UAT support, cutover readiness
What you need
- Stakeholder management
- Root cause analysis
- Prompt engineering
- Roadmapping
- Problem solving