Software Engineer - Customer Support (Tech.)
PuneFull-time4–7 yrsPosted 2 months ago
Mid-level software engineering role at Icertis in Pune. Needs 4+ years.
About the role
Software Engineer - Customer Support (Tech.) at Icertis. Understand how the product works and how it is used by customers.
What you'll do
- Understand how the product works and how it is used by customers
- Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills
- Understand and fulfill enhancement requests received via customer use-cases
- Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution
- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes
What you need
- Customer service
- SQL
- JavaScript
- C#
- .NET
- CRM
Good to have
- Azure