Branch Operations & Service Manager
Abohar, SamanaFull-time3–6 yrsPosted 3 months ago
Mid-level finance role at IDFC FIRST Bank in Abohar and Samana. Needs 3+ years.
About the role
The Branch Operations and Service Manager in the Rural Banking division plays a pivotal role in driving customer satisfaction, loyalty, and retention. This role is responsible for establishing and maintaining high standards of customer service across rural branches, ensuring proactive resolution of customer queries, and fostering a customer-centric culture.
What you'll do
- Lead and manage a team of Customer Service Managers across inbound channels and correspondence branches
- Promote customer-centricity by enhancing service experiences and facilitating organic growth
- Take ownership of customer issues and ensure timely and proactive resolution
- Define and implement a clear mission focused on service quality enhancement
- Develop and enforce service procedures, policies, and standards
What you need
- Customer service
- Biology
- MIS reporting
- Budgeting
- Employee engagement