Client Services Officer
Navi MumbaiFull-time2–5 yrsPosted 2 days ago
Mid-level customer support role at IDFC FIRST Bank in Navi Mumbai. Needs 2+ years and a B.Com, BMS or B.Sc.
About the role
Client Services Officer at IDFC FIRST Bank. Maintain and exercise control over portfolio of clients utilising the Bank's Exchange Hoouse & Remittance Services.
What you'll do
- Maintain and exercise control over portfolio of clients utilising the Bank's Exchange Hoouse & Remittance Services
- Ensure that services to WB clients are of the highest standard while constantly monitoring customer quality in order to minimize the risk of loss to the bank
- Conduct regular service review meetings with decision makers and operational contacts prepare minutes and follow through all the issues raised by client and ensure…
- Liaise with Implementation, Sales, Operations, Product Management, Channel Management
- Proactively ideate and provide inputs and initiate projects leading to operational efficiency and ease of business
What you need
- Customer service
- Treasury
- Sales
- Channel sales