Customer Service Executive-Retail Liabilities Inbound
HyderabadFull-timeJunior levelPosted 2 days ago
Junior customer support role at IDFC FIRST Bank in Hyderabad. Needs a degree.
About the role
Step into the spotlight as a Customer Service Executive at IDFC FIRST Bank’s Phone Banking unit! Be the voice our customers trust—resolving queries, delivering top-notch service, and guiding them toward smarter banking solutions. If you love helping people and thrive in a fast-paced environment, this is your chance to grow with a brand that puts customers first.
What you'll do
- Handle inbound calls and resolve customer queries
- Maintain service quality, AHT, and first contact resolution
- Ensure timely closure of customer requests
- Promote digital channel adoption
- Support service improvement initiatives
What you need
- Customer service
- Problem solving
- Voice process