Division Lead - Retail Operations RCC Recon
ThaneFull-time6–11 yrsPosted 2 weeks ago
Senior retail role at IDFC FIRST Bank in Thane. Needs 6+ years and a degree.
About the role
The Division Lead – Retail Operations RCC Dispute (H) in the Recon, Compliance & Controls department is responsible for overseeing the customer dispute resolution process in alignment with regulatory and network-defined guidelines. This role focuses on improving complaint management structures, driving root cause analysis, enhancing turnaround times (TAT), and automating processes to elevate customer satisfaction.
What you'll do
- Lead the dispute resolution process, ensuring compliance with regulatory and network guidelines
- Collaborate with external regulatory bodies for issue handling and monitoring
- Work with the Operational Excellence team to generate management information and establish best practices for complaint handling
- Utilize root cause analysis findings to drive process improvements
- Maintain thorough knowledge of regulatory and network guidelines related to dispute resolution
What you need
- Complaint handling
- Team management
- Root cause analysis
- Reconciliation