Elite Banker - Service
ThaneFull-time2–5 yrsPosted 2 months ago
Mid-level finance role at IDFC FIRST Bank in Thane. Needs 2+ years and an MBA.
About the role
The Elite Banker – Service role within the Smart Banker department is focused on delivering exceptional customer service. The primary objective is to ensure that all customer interactions are handled efficiently, with timely resolutions provided within defined turnaround times (TAT). The role emphasizes service quality, customer satisfaction, and promoting the use of alternate service channels.
What you'll do
- Ensure all customer queries are attended to promptly and resolved within the defined TAT
- Maintain high standards of service quality across all interactions
- Monitor and improve Average Handling Time (AHT) and First Contact Resolution (FCR) metrics
- Promote channel migration by encouraging customers to use alternate service channels
- Drive and support all initiatives within the Customer Contact Center aimed at enhancing service delivery and operational efficiency
What you need
- Customer service