Assistant Front Office Manager - Holiday Inn Express Gurgaon Sector 50
GurugramFull-time3–5 yrsPosted over a month ago
Mid-level hospitality role at IHG Career in Gurugram. Needs 3–5 years and a diploma or BBA.
About the role
Assistant Front Office Manager - Holiday Inn Express Gurgaon Sector 50 at IHG Career. Guest Service & Operations.
What you'll do
- Guest Service & Operations
- Ensure all guests receive prompt, courteous, and professional service at all times
- Handle guest complaints and resolve issues effectively to maintain guest satisfaction
- Ensure smooth check-in and check-out procedures as per brand standards
- Maintain high levels of cleanliness, grooming, and presentation within the Front Office area
What you need
- Front office
- Hospitality
- Guest service
- Performance management
- Employee engagement
- Housekeeping
Good to have
- SOP writing