Assistant Manager - F.O.
Katra (Reasi)Full-time3–6 yrsPosted open since may 2024
Mid-level hospitality role at IHG Career in Katra (Reasi). Needs 3+ years.
About the role
We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. Every day is different, but you’ll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
What you'll do
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Conducting regular front office inspections to ensure we’re making the right first impression
- Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
- Training team members on PBX procedures and taking the lead during an emergency or crisis
What you need
- Guest service
- Front office
- Reservations