Duty Manager Holiday Inn Express Chennai OMR Thoraipakkam
ChennaiFull-time3–5 yrsPosted 2 weeks ago
Mid-level hospitality role at IHG Career in Chennai. Needs 3–5 years and a BBA.
About the role
As a Duty Manager – Front Office , you will support the Front Office Manager in overseeing daily front office operations and ensuring an exceptional guest experience. In the absence of the Front Office Manager, you will act as Manager on Duty , supervising staff, handling guest concerns, and ensuring operational compliance in line with IHG brand standards.
What you'll do
- Manage day-to-day front office operations in the absence of the Front Office Manager
- Plan and assign work schedules and support staffing requirements
- Ensure team members are trained on systems, service standards, safety, and security
- Deliver a warm, professional, and consistent guest experience
- Handle guest complaints effectively and ensure timely resolution
What you need
- Guest service
- Front office
- Communication