Duty Manager Holiday Inn Express Pune Hinjewadi
PuneFull-time3–6 yrsPosted over a month ago
Mid-level hospitality role at IHG Career in Pune. Needs 3+ years.
About the role
In Absence of Front Office Manager, manage day to day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance Educate and train team members in compliance with federal, state and local laws and safety
What you'll do
- Ensure your team are properly trained on systems, security, service and quality standards
- Ensure your front office team delivers a great service, professional attention and personal
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond
- Appropriately to guest complaints, solicit feedback and build relationships to drive continuous
- Improvement in guest satisfaction
What you need
- Guest service
- Front office
- Reservations