Front Office Manager
IndiaFull-time5–8 yrsPosted 2 weeks ago
Senior hospitality role at IHG Career. Needs 5–8 years and a diploma or BBA.
About the role
Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination. Ensure exceptional guest service and maintain high standards of guest satisfaction. Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally.
What you'll do
- Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination
- Ensure exceptional guest service and maintain high standards of guest satisfaction
- Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally
- Monitor room inventory, occupancy, room rates, and revenue opportunities in coordination with the Revenue and Sales teams
- Lead, train, motivate, and develop the Front Office team to achieve operational excellence
What you need
- Front office
- Guest service
- Reservations
- Housekeeping
- SOP writing
- Complaint handling