FRONT OFFICE MANAGER
BengaluruFull-time6–8 yrsPosted 5 months ago
Senior hospitality role at IHG Career in Bengaluru. Needs 6–8 years.
About the role
As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location
What you'll do
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring
- Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment…
- Ensure your team are properly trained on systems, security, service and quality standards
- Ensure your front office team delivers a great service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints
What you need
- Front office
- Guest service
- Reservations