Guest Experience Maker - Six Senses Fort Barwara
IndiaFull-time1–4 yrsPosted over a month ago
Junior hospitality role at IHG Career. Needs 1+ years and a diploma.
About the role
As Guest Experience Maker (GEM), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
What you'll do
- Check guest profiles and guest history prior to the guest arrival and be familiar with all the information
- Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival
- Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required
- Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks
- Offer welcome drink and cold towel on arrival
What you need
- Hospitality
- Guest service
- POS
- CRM
- PowerPoint