Claims Supervisor - Cigna Healthcare

About the role

Leads Claims team consisting of experienced administrative, operative, and or technical roles in the Professional career track. Typically, responsible for a large number of direct and indirect reports in a process or transactional operations environment. Coordinates schedules and workflow for the team.

What you'll do

• Review and assess inventory levels coordinating daily allocations and planning ahead to maximize staffing levels to maximize results
• Ensure that productivity, quality, and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s
• Monitor inventories and customer feedback to anticipate potential problems and bringing creative solutions to address the short-term need, understanding
• Actively develop team members through ensuring suitable training and development plans are in place conducting training analysis if required
• Conduct regular staff check-in’s, ensuring goals are in place and monitored, performance is reviewed and recognized, and career development discussed

What you need

• Excel
• Negotiation
• Statistics
• Employee engagement